Yes, we offer refunds or replacements in case of damaged or defective products or if the wrong product is delivered. Please contact our customer service team to initiate the refund or replacement process.

 Try to visit the local customer service center for further check.

If the phone is charged using a non-original charger, the software will identify it as a non-standard charger and restrict the charging current so that the phone cannot be charged to full capacity. Phone charging environment: Keep the phone far away from heat sources, and avoid direct sunlight. If a problem remains, try to visit the nearest customer service center for further check.